Hello everyone - problem with Culers Premium

[bart]

Hi!
I'm just looking forward towards my first live game of Barcelona. I've bought tickets for home game against Mallorca.
Barca emailed me with special code for Culers Premium codes (for a year) for each ticket bought.
I tried to activate the accounts - all the codes are invalid. I emailed the support - one week - no response. I tried again after a week - still codes are not working, and nobody answered either first or second mail. Is there anything I can do, anyone to contact in that case?

Question no 2, I'm going to the match with my son and my dad, do I have to create the culers account for each of them or I will get tickets without that?

 

[snowy]

Looks like your 3 Culé P. came as a perk. Maybe check if there's a designated start date for when you can activate the memberships? If not, keep pestering customer support lol

2/ reckon they'll send you the e-tickets via email, typically at the 11th & 3/4 hour. Independent to Culé annual membership.

Will let the pros here confirm

Have fun! ⚽

 

[bart]

Still didn''t get my tickets, is that ok?

 

[snowy]

Still didn''t get my tickets, is that ok?

You should receive them in the window starting Sunday in pdf format via email. Can also pick them up at the boot on match day.

As long as you've received the email confirmation once payment was issued, you should be fine 🤟

https://www.barcelona.com/barcelona_tickets/fc_barcelona_football_tickets/tickets_faq

When do you receive FC Barcelona tickets purchased on this website?
Barcelona tickets are only issued in Barcelona and Spain 2-3 days before the match.



How do I collect my tickets if I don't have an address in Spain?
If you do not have an address in Spain to receive your tickets - for example, if you are not staying in a hotel in Barcelona - you can pick up your tickets at an office near the Camp Nou stadium, which opens every game day four hours before the match.



How do I know my purchase order has been successfully received?
Once the transaction has been successfully completed, you will be sent a confirmation e-mail with all the details related to your purchase