Can you elaborate on the no direct eye contact part cause I can't understand how the reaction should be in a situation where he can't see the ball. I agree although that he should try to go for balls even though he might think they can't be reached or won't go in
From the GK's perspective direct eye contact is when he is able to see and guess the trajectory of the ball at the very 0.1 (or less) second when the attacker touches it in order to shoot or do anything else. There are GKs who are very good at this guesswork mathematics, whereas other GKs are of the more instinctive type and mainly good at blocking shots from close distances with their full body. Although the close-shot situation is usually more dangerous, they're still able to see the ball, so they can employ their best reflexes.
When the former type is unable to see the ball and hence the very moment of the shot, they become still and static, beaten, because their reflexes start kicking in only when they first see the ball, but often it is too late for them.
(It's a century old debate between experts to judge a free-kick situation, if it was easier for the good GK WITHOUT the wall, because in that case they'd be at least able to see the trajectory. Many GKs allow free-kicks in, because they can't see the ball due to the wall or hedge, so they start reacting when it's too late).
MATS clearly belongs to the second category of GKs, able to block many close-shots, but he often remains a planted-tree in the middle when he doesn't see the ball's first milliseconds.
If you watch the goals he got this season, you will see that more than 50% of cases he is standing there and his reflexes simply don't kick in - at all.
Bravo, for instance, is a good combination of the two basic types, one has rarely or never seen him standing like a tree - being beaten...
The best type of GK should always at least TRY to reach out for balls coming, even if some are clearly unstoppable, but they need to employ their reflexes all the time, not just in cases when there's a chance to stop the ball somehow...