I am proud we are more than a club
It's happening because of the club's corporate-like structure and people.
Ronaldo is a very family-oriented person, if something happens to him personally he expects empathy from the people who know the situation.
He had SAF who always had been caring for the players personally, then the Spanish club then the Italian club.
Imagine him talking to Richard Arnold about personal issues, and expecting a return call about his child's condition. It will never happen, that's why we will always have problems with players like him and Pogba and specific players will always feel like they are corporate employees. Unless the club gives more power to the manager and changes John Murtough with a more respected football person.
I can understand why ETH didn't check on him frequently, it just shows his lack of experience. Now he experienced the situation, it's a good thing.
It's sad to see ETH call an "executive meeting" to decide how to punish Ronaldo, it should be completely up to ETH alone.